Unfortunately we do not offer telephone orders. You are welcome to order via our online shop. If you need assistance with the purchase process, you are welcome to contact our customer support. He can be reached reliably by phone on working days from 9 a.m. to 5 p.m. on +4922128239440 or by email at support@wingguard.de.

We accept the following payment methods:

PayPal
Shop Pay

Apple Pay
Google Pay

Visas
Mastercard
maestro
American Express
UnionPay

Klarna invoiceBancontracteps transferIdealSofort (transfer)

As soon as you have completed your order, you will receive a confirmation by email. If you have not received this, please check your spam folder. As soon as receipt of payment has been confirmed or we have received a guaranteed payment confirmation from the third-party provider you have chosen (e.g. PayPal), your order will be dispatched. Usually the next working day. When paying in advance or by immediate transfer, please note that it may take some time for the bank to complete the process (2-3 days on average). In exceptional cases, it can accidentally be classified as spam.

You can return the delivered goods within the cancellation period (14 days after receipt of the goods). Please keep in mind that some of our products fall under the “hygiene items” category. You can only return these as long as you have not opened or used the goods. Otherwise they are unfortunately excluded from exchange.

We do not assume any shipping costs for the return shipment.

Please send your return, with sufficient postage, with the enclosed delivery note or a note of the order number to:

Alaikoc/o VDS Fulfillment
Siemensstrasse 14
37412 Herzberg
Germany

Refunds are usually made within 4-5 days after the return has been received and checked. If you need another item instead, please order it in the shop as usual.