FAQ

Unfortunately we do not offer telephone orders. You are welcome to order via our online shop. If you need assistance with the purchase process, you are welcome to contact our customer support. He can be reached reliably by phone on working days from 9 a.m. to 5 p.m. on +4922128239440 or by email at support@wingguard.de.

We accept the following payment methods:

PayPal
Shop Pay

Apple Pay
Google Pay

Visas
Mastercard
maestro
American Express
UnionPay

Klarna invoiceBancontracteps transferIdealSofort (transfer)

As soon as you have completed your order, you will receive a confirmation by email. If you have not received this, please check your spam folder. As soon as receipt of payment has been confirmed or we have received a guaranteed payment confirmation from the third-party provider you have chosen (e.g. PayPal), your order will be dispatched. Usually the next working day. When paying in advance or by immediate transfer, please note that it may take some time for the bank to complete the process (2-3 days on average). In exceptional cases, it can accidentally be classified as spam.

You can return the delivered goods within the cancellation period (14 days after receipt of the goods). Please keep in mind that some of our products fall under the “hygiene items” category. You can only return these as long as you have not opened or used the goods. Otherwise they are unfortunately excluded from exchange.

We do not assume any shipping costs for the return shipment.

Please send your return, with sufficient postage, with the enclosed delivery note or a note of the order number to:

Alaikoc/o VDS Fulfillment
Siemensstrasse 14
37412 Herzberg
Germany

Refunds are usually made within 4-5 days after the return has been received and checked. If you need another item instead, please order it in the shop as usual.

If you have a concern or complaint regarding the product you have purchased, you can use the contact form or feel free to contact our customer support. He can be reached reliably by phone on working days from 9 a.m. to 5 p.m. on +4922128239440 or by email at support@wingguard.de.

Plain b is a private label of the Cologne company LUORO GmbH.

For example, we have been climate neutral since 2020 and even plastic neutral since 2023. At LUORO we use green electricity and are committed to environmentally friendly projects and social sustainability. You can find out more about our vision of sustainability here .

We try to cover as many aspects of sustainability as possible. Both as a company and in relation to our product range.

Through our climate neutralization we, as LUORO GmbH, support 3 different UN climate protection projects:
( https://climate-extender.de/klimaneutrales-unternehmen/luoro-gmbh/DE-3009-0803 )

1. The Kariba REDD+ Forest Protection :
The project protects nearly 785,000 hectares of forest and wildlife in Zimbabwe, linking four national parks and safari reserves. This creates a biodiversity corridor that provides a refuge for many endangered and endangered wildlife.

2. JHPL's 300MW hydropower project :
The project supports the construction and maintenance of a run-of-river power plant in India. Large amounts of electricity can be produced from environmentally friendly hydropower.

3. The Biomass Project in Andrah Pradesh India :
This project promotes sustainable resource use on rural farms by generating electricity from poultry and biomass waste. Otherwise, the poultry waste ends up in landfill pits or fields, allowing methane to escape unhindered and leading to odor nuisance and hygiene problems in the local villages. This not only improves living conditions, but also avoids methane emissions and replaces electricity from fossil fuels.

We also work with CleanHub to collect plastic before it makes its way from land to the ocean and can break down into microplastics. This collects the amount of plastic that we ship through our products. Another goal of ours is to become plastic neutral+ as soon as possible and collect twice the amount of plastic waste than we generate.

Yes, except our solid sun care. It contains organic certified beeswax of sustainable origin.

Yes! All products that you can purchase from plain b were not tested on animals during their manufacture. We speak out against animal suffering and attach great importance to sustainable, fair production.

plain b products are plastic-free and come in sustainable paper packaging. We also make sure that the packaging size is as small as possible in order to save on excessive waste.

You can find all the information on the respective product pages